Refund and Returns Policy

Refund and Returns Policy

We want you to love your floral arrangement! Due to the perishable nature of flowers, our policy focuses on quality and satisfaction within a short window. 
1. Quality Guarantee (24-48 Hours)
  • Contact Us Immediately: If there's any issue with the quality, freshness, or if you received the wrong order, please call us within 24-48 hours of delivery.
  • Photos Help: Send photos of the arrangement and any issues to help us assess the situation quickly.
  • What We Cover: Damage during delivery, significant wilting, or incorrect items.
  • What We Don't Cover: "Not liking" the style (as design is subjective), or damage from improper care (like not re-cutting stems or watering). 
2. Resolutions
  • Replacement: We'll replace the arrangement with one of equal or greater value, free of charge, if quality issues are verified.
  • Store Credit: If a replacement isn't feasible, we might offer an in-store credit for future purchases.
  • No Refunds (Generally): Because flowers are perishable, refunds are rare; replacements or credit are the standard. 
3. Substitutions
  • Seasonal Availability: We reserve the right to substitute flowers with similar types, colors, and quality to ensure your arrangement looks beautiful and fresh, even without prior notice. 
4. Recipient Responsibility
  • Correct Info: Ensure the delivery address, date, and recipient contact are accurate.
  • Flower Care: Recipients must re-cut stems and provide fresh water for longevity. 
5. Exceptions
  • Final Sale: Corsages, boutonnieres, wedding/event pieces, and food items are often final sale.
  • Hard Goods: Pots, soil, etc., may be returnable unused with a receipt. 

Refunds

Late or missing refunds

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at Artrhythmnblooms@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Artrhythmnblooms@gmail.com and send your item to: {1152 Randolph Street}.

Gifts

If the item was marked as a gift when purchased and delivered directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order delivered to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Delivery Returns

To return your product, you should call us at 336-475-4679 or bring your product to: 1152 Randolph Street, Thomasville, NC 27360

You will be responsible for paying for your own Delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the cost of return DELIVERY will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need Help?

Contact us at Artrhythmnblooms@gmail.com for questions related to refunds and returns.

Pickup Policy

  • Order Placement Cut-off Times: Deadlines for same-day or next-day pickup.
    • Example: Orders placed before 10:00 AM can be picked up after 2:00 PM the same day. Orders placed after the cut-off will be ready the following business day.
  • Designated Pickup Hours: Pickups are available. Mon- Fri 9am-5pm, Sat 9am-12pm
    • Example: Pickup hours are Monday through Friday, 9:00 AM to 5:00 PM, and Saturday 9:00 AM to 12:00 PM. We are closed for pickups on Sundays and major holidays.
  • Notification Process: 
    • Example: Customers will receive an email or text notification once their order has been prepared and is ready for collection.
  • Required Information for Pickup: Bring photo and order confirmation for proof of purchase.
    • Example: A photo ID and order confirmation (digital or print) must be presented at the time of pickup.
  • Payment Policy: All orders must be paid in full before or at the time of pickup. We accept credit/debit cards for convenience.
  • Order Holding Timeframe: No refund or replacement is given if you have not picked up your order within 48 hours of placing order.
    • Example: Due to the perishable nature of flowers, orders must be picked up within 48 hours of the scheduled time. Unclaimed items after this period will be discarded without a refund.
  • Cancellations and Changes: You have 48 hours prior to scheduled pickup for canceling orders.
    • Example: Cancellations must be made at least 72 hours prior to the scheduled pickup date for a full refund. Orders already in the design process cannot be canceled or refunded.
  • Substitution Policy: Due to seasonal availability, flower and vase substitutions of equal or greater value may be necessary.
  • Handling & Transport Responsibility: It is the customers responsibility when arrangement leaves the shop, you are responsible for the safe transport of the flowers.
    • Example: We recommend transporting flowers in a flat area (like the car floor or trunk) in a temperature-controlled environment to maintain freshness.